CONTACT
Tell us what’s going on. A person answers.
Kepla is small enough that your message reaches someone who can do something about it. Replies usually the same working day, always within two.
Sent. A person has it.
Received just now, with your topic and what you attached.Read by a person at Kepla. Not a queue, not a bot.A reply to , usually the same working day and always within two.
A copy with this reference is on its way to your inbox. Reply to that email to add anything, a screenshot included. Not there in a few minutes? Check spam for support@getkepla.com.
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BEFORE YOU WRITE
Pick a topic and the usual answers show up here. Most messages we get are one of a few questions. If yours is there, you have your answer now; if not, write and a person reads it.
Something is broken? Say what you were doing and what happened. Your browser and device are attached on their own; a screenshot helps more than anything.
Want a feature? Say what you are trying to get done, not just what button you want. We build around the problem.
The link says it expired. A link dies at the end of the window the sender chose, and the files are deleted with it. Ask the sender to send again. A sender can extend a link that is still live from the controls link in their own email.
The upload stopped moving. Keep the tab open and the phone unlocked until it finishes. Chunks retry on their own when the connection drops, and if nothing moves for a minute the page says so.
Someone did not get the email. Ask them to check spam for a message from support@getkepla.com, or send them the link yourself: it is in your own receipt. Transfer questions →
Download or gallery trouble. The whole transfer downloads as one ZIP through the browser's own download manager; a file that is not a photo has a Download of its own on the page, and photos can be saved one by one. Tell us the browser and what the page said.
Request links. A request link is good for 30 days; the person you send it to needs no account, and the transfer lands in your inbox.
Nothing is uploaded. Every free tool works in your browser, on your machine. The transfer is the one exception and says so. We cannot see your files, so when something fails, tell us the format and the browser.
HEIC on Chrome, Edge or Firefox. The converter downloads a decoder once, about a megabyte, then works offline. Safari reads HEIC on its own. A file that could not be read is marked in its row; send us the file type and what the row said. All the free tools →
The result looks off. Say which setting you used and what you expected. A HEIC's color profile is kept on the JPG; a sideways original can be turned upright; a file that cannot shrink is kept as it was.
Download or save. One file downloads directly; several come as a ZIP. Save to a folder works in Chrome and Edge.
Early access and what it costs. Kepla for Mac is in private preview and free until 2.0 ships. Join from the home page; the confirmation email has your place and the price later. The FAQ on getting started →
Will it run on my Mac. It needs macOS 14 or later, runs offline, and never deletes, moves or renames a photo.
How it compares. If you use Aftershoot, Narrative or your own eyes, the answer is on the compare page . Ideas are welcome; say what you are trying to get done.
Nothing is charged yet. Billing starts only when 2.0 ships, and never without two emails first.
Changing your email. Write from the old address, or from the new one with the old one in the message, and we move it.
Press. Tell us the outlet and the deadline. The person building Kepla answers these; there is no agency in between.
Partnerships. Say what you have in mind and who it is for. We say yes to things that help photographers and no to most other things, quickly either way.
Anything at all. A question, an idea, a complaint. Write it the way you would say it.
Your answer may already be written. The FAQ covers what Kepla does, what it costs and what you can use today.
Reply times. Usually the same working day, always within two. We reply from support@getkepla.com, in English.
KEEP READING
FOUNDING COHORT · 100 SEATS
Stop sorting photos all night.
Kepla checks every photo and picks your best shots in minutes. You approve them from your phone, and nothing is ever deleted. Your booking page works today, free.
